Alliance Blog Reviews

We are always looking for new applications for social media outlets right? How can we get our message out to more people? How can we create community amongst customers? How we can get 40,000 people to follow us as we escape from the law? Whoa, wait a minute. That last one doesn’t seem very ‘marketing’ oriented does it? Well, that’s because it’s not and it is really a slow news day at least from this blogger’s perspective. So let’s instead follow the tale of the rocket scientist who escaped from a jail in England and has spent the last 4 months taunting police through his Facebook presence . I say rocket scientist because it wasn’t like he just went to jail and was getting ready for a long stint in the slammer (very 40’s gangster film sounding isn’t it?). No, in fact, he was getting close to the end of a seven year sentence for aggravated burglary but now he may have to find another way to work out his aggravation. Mashable reports A British man who has spent the four months following his prison break taunting police with clues and rude gestures on Facebook has finally been caught by Scotland Yard. After he disappeared from a minimum-security prison in Suffolk in late September, the man (named Craig Lynch) posted status updates about what kind of steak he was eating, the temperature, and his New Year’s plans, stopping just shy of giving police enough information to find him. He even posted profile pictures with signs mocking his pursuers. How about this for a marketing angle. You can breath new life into the Robert Downery, Jr. movie Sherlock Holmes with the obvious Scotland Yard connection. Maybe a little time travel for Mr. Holmes to the future could be in the works for Sherlock Holmes 2 as he tracks notorious villains and the like using social media. Heck, he already has the CGI stunt part of the future down so why not go all out? Turns out Mr. Lynch may have been more of a prophet than anything else The “About Me” section of his Facebook profile said: “You’ll have a laugh with me but it will end in tears. It always does.” Not the happiest of endings I suppose but what did he expect, privacy with Facebook?

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Escapee Using Facebook to Taunt Police is Caught

It looks like Harvard may turn out to be the epicenter of all things from the social web. Urban legend has it that it was there that Facebook founder Mark Zuckerberg borrowed discussed developed the true beginnings of today’s social networking giant. Now foursquare has struck a deal with the school to have a ‘branded’ version of the product. Foursquare has been busy cutting deals as of late that range from business applications to good causes. The deal with Harvard is interesting for sure as TechCrunch elaborates Harvard is the first university to use Foursquare to help its students explore the campus, the school notes today in its paper. Foursquare has set up a special Harvard page on the site that includes a special logo, and a series of tips. If you follow this special account, you’ll be able see and contribute to all the tips for the school involving the various venues on campus. “We believe that Harvard’s participation will allow our community to engage with friends, professors, and colleagues in new ways. We also hope visitors and neighbors will benefit from the platform as it grows through use,” Harvard’s digital director of communications tells the schools’ paper. The paper explains how students can earn mayor badges by checking-in to venes, and earn points by leaving these tips. Foursquare apparently made a special Harvard Yard badge to mark the partnership. Students that check-in a certain number of places on campus will see it. You can see where something like this is heading from a revenue standpoint. The more that foursquare becomes ingrained in the community of Harvard or any other affinity group the more likely it is to be sold as a marketing vehicle to that audience. Of course, there is fear that marketing and advertising might ruin the fun but I think we are all getting over this free nonsense. Free is a beautiful entrée (entrance not meal) into markets but it doesn’t pay the bills or the payroll in the long run. I would love to hear from our readers about how they use / interact with foursquare because I will be honest I have never used the service. I am not the right demographic and that’s more than fine with me. As a marketer, however, it doesn’t matter whether I use it or not. It only matters that I understand what value is derived by foursquare’s users. Heck, if we had to all be full-on users of every tool out there in order to be ‘legit’ no one would get any work done. So you foursquare fanatics check in and give us your location opinion.

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Foursquare Goes to School

The online space is certainly trying hard to cut the apron strings associated with traditional media techniques and practices. It can be hard though, to completely separate from something that may still have value. Think about how nice it was (or still is) to go back “home” and get that meal that you just can’t make on your own. While you never want to be back there 24 / 7 again there are certain things that are part of our past that will always have great value and we get to take the best of those things with us. The same concept may apply to the Internet marketing world as well. As much as we try to break away and create our own identity separate from the traditional world of content generation, advertising, PR and every other piece of the overall marketing mosaic, there may be some things that will always have a place. One of them might even be snail mail. An article in the Wall Street Journal talks about how there may be certain aspects of snail mail that carry importance even in the rush to digitize everything in our business lives. While not right for every business, part of the relationship building that we talk of as the most important aspect of the social web can be cemented with a good old fashioned handwritten note. For instance: Looking to cut costs amid the recession, Alicia Settle initially thought it would be a good idea to eliminate her company’s annual direct mailing. Spending about $20,000 on the personally signed letters, which offered customers a discount on early orders, seemed indulgent for Per Annum Inc., which sells city diaries, albums, and planners in the struggling corporate gift market. But after swapping snail mail for email last year, Ms. Settle saw a 25% drop in early orders compared with the same period the previous year. “We realized we had made a huge mistake,” says Ms. Settle, president of the New York firm. This is one of the dangers of taking established businesses and preaching that since online is the wave of the future that you need to go there. Damn the torpedoes and full steam ahead into the future! Sure businesses do need to evolve but to what extent is completely dependent on what kind of business it is, what their existing customers are used to and how new customers can be attracted to the offerings. As a result, you don’t want to throw the baby out with the bathwater so there may be room to get rid of some traditional marketing that is certainly unproductive in the new world order while keeping others. These “old school” activities like handwritten thank you notes and other techniques now are part of the whole social marketing fabric that can serve to benefit the new and the old customers. They are actually part of social media. The idea is to send something that’s more appealing than “junk” mail and potentially more noticeable than an email message, says Eric Anderson, a professor of marketing at Northwestern University’s Kellogg School of Management. That allows business owners “to offer a personal touch the larger firms may not be able to have,” he says. Prof. Anderson says other business owners are trying to figure out how to integrate Web marketing—such as email campaigns, banner ads and social-networking sites—with direct mail. “The introduction of new media has forced [business owners] to go back and revisit the whole playbook on what’s the best way to communicate with customers,” Mr. Anderson says. Ms. Settle, for instance, plans to use e-marketing to complement the hand-signed direct-mail piece, not replace it. So how do you incorporate the best of the old and the new in your business? Have you made a “pendulum swing” adjustment and taken away too much of what was once effective? Did you then find that part of the old way of doing things could still serve you well? Where is the happy medium and what might it look like moving forward?

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Can Snail Mail Be Part of Social Media?

As marketing professionals, we usually have to justify ourselves to our bosses, our clients and everyone in between—especially in the less-tested, sometimes-hit-or-miss arena of social media. But now Ad Age wants accountability, too, as they ask “if you’re getting enough out of all the volunteer work you do for Biz & Ev and Mark,” or, more specifically, “Are we all just toiling mightily to make a bunch of rich nerds (Facebook’s Mark Zuckerberg and his employees and investors, Twitter’s Biz Stone and Evan Williams and their employees and investors) richer, while we impoverish ourselves?” That’s both a literal and a figurative question, since using those social networks is exactly what makes their founders and investors money (well, sort of), and, as the argument goes, we’re essentially a volunteer labor force creating content for these sites—an interesting point. Meanwhile, using social networks (at all, as the argument here seems to go) means sacrificing time (true), actual interactions (possibly true but not always)—and our very souls and identities. They mean this to be a discussion on a personal level, since a central thrust of the argument is that these social networks have sacrificed so much of our privacy that we’re allowing them to steal (don’t we call that “giving” in English?) “the sole ownership of our own thoughts, emotions, personal expressions, etc.” from us (yes, if I post “I’m sad” on a social network, that means that they also own my emotion…. right….). Of course, if you’re using Twitter and Facebook as a marketer, you’re there looking for business ROI from publicity—being public. Ad Age (you know, “Advertising” Age? About . . . could it be . . . advertising ?) does acknowledge that social networks might work for these purposes, if they’re worth the sacrifice: If you’re a brand marketer, chances are good that you’re extracting real value from investing time and energy in social media (and you’re happy to have consumers volunteering their time to be your “brand ambassadors” or whatever you want to call them); good for you. (And if you’re a consumer who gets off on connecting with big brands — or just wants to interface with customer service in a forum, like Twitter, where certain marketers seem to be hyper-responsive — well, good for you too.) In general, if you’re soft-selling something — like content or an idea — that can benefit from free publicity, Facebook and Twitter are your friends. Even if, well, they’re the two-faced sort who think nothing of riffling through your handbag or backpack when you get up to go the bathroom — you know, glad-handing “friends” (those are air quotes) who are obviously using you for something, only it’s not always entirely clear what. Um . . . I hate to bring this up, but aren’t we as marketers just using our social networks as those same kind of “friends” (and possibly even the friends and fans we acquire on those social networks)—we’re just using them as the means to an end? I do agree, of course, that on a personal level, excessive use of social media can rob us of time and valuable interaction with the people we care about most. It’s good to examine our relationship with the Internet and social media on a personal level and decide whether it’s really worth the time and effort we put into it, or if we might put that time to better use. While that’s the brief summary of the argument at the conclusion of the article, the main thrust is that using social networks is such a great sacrifice of ourselves (even without a time investment) that it’s not worth it. What do you think? Do you demand ROI from personal social network use? Or are you glad that most people don’t ?

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Are You Getting Enough out of Twitter & Facebook?

In an attempt to give our readers some real world application of all this social media theory swirling about we will be occasionally speaking with some real people who do the real work. How about that? Today we look at social media and the sports world. Regular readers of this blog know that I am a bit of a sports fan. I say a bit because I am no longer playing any fantasy leagues etc so I am not a sports fanatic. I am primarily a New York area sports fan but not the usual kind (Giants, Mets, Devils. I could care less about the NBA). People in that area are pretty passionate about their sports and that’s how I learned to be a fan. Now times have changed considerably. It is difficult for the everyday fan to afford attending actual games (especially if a family is involved). As a result the connection to sports is changing and social media is creating a whole new channel for the fans to interact and be a part of the action that they may not get at the stadium or the ballpark. Pat Coyle of Coyle Media has been involved in the social side of sports for quite a while now. Pat has worked as the Director of Marketing for the Indianapolis Colts and helped create MyColts.net, which is an active online community for the fans of the NFL franchise. I talked to Pat about this and other social media projects he has underway. Frank : Since most people in the social media industry came from somewhere else what is your background? Pat : I have always had an interest in ways technology impacts human communication. I am a Chicago native came out of a direct marketing and sales career to be the Director of marketing for the Colts. I left to start a company and returned to the Colts after five years to be the Director of Digital Business for four years. Coyle Media, my consultancy to the sports industry, is now 2 years old. Frank : So tell us about Coyle Media and what you are doing? Pat : Coyle Media has two legs at this point. One is Sports 2.0, which has its own community at sportsmarketing20.com . The focus of my sports practice is to help teams (and other properties) make money through digital media. The main revenue sources we assist with are sponsorship, ticket sales and community building. The other part of Coyle Media is a social media platform called SmallerIndiana.com , which is a hyper-local online community we launched 2 years ago. It has grown to 8,000 members, and is driven by a sponsorship business model. The consulting business keeps me very busy so the communities, while growing, could use more of my time. That’s the nature of the online community business but I’m not complaining. Frank : You started and have grown MyColts.net. Tell us about that. Pat : The theory is simple: connect fans to each other and you connect them closer to your brand. Colts fans want to socialize with other fans. They want to be seen and recognized and they want to feel like they’re getting inside access. MyColts.net was designed to give fans all three of these things. We figured if we could engage fans through social media, it would give us another way to help sponsors engage with fans and it would give us another channel through which we can sell merchandise and tickets. So far the site has over 28,000 registered members. Research showed as well that while there are ticket buying fans that are in the Indianapolis region the greater number of Colts fans actually reside throughout the country. This site gives them a chance to become more involved in the team without ever likely being able to attend a game. Frank : What are your thoughts on the NFL and their attempts to limit social media interaction with the athletes and fans? Pat : I run a little counter to the “let it be wide-open” crowd. I can see the side of ownership and the need to protect their investments. While most think that the owners are just rich guys getting richer, they are actually taking on all the risk so their desire to keep things contained to protect the brand are less about being “old school’ and more about doing good business. I do, however, think ownership must face the fact that fans are gaining control, so their habit of controlling content may have to evolve rapidly in order to allow fans to do what they do. While it will be an interesting transition it will be best for everyone in the long run. Frank : How will social media effect how sports are marketed and sold in the future? Pat : There is a HUGE opportunity to tap Facebook and Twitter in combination with team social communities in order to add value to fans’ experiences, create opportunities for sponsors and make money for the team. But these things won’t happen by accident. Teams need to make them happen. So far, most teams do not have anyone running their digital channels. I think that needs to change if teams are going to tap the full potential of digital. I hope to see teams begin to optimize their sites for sponsorship and ticket sales. In fact, that’s the focus of my Sports 2.0 service…to help teams optimize their digital channels to drive profits. The biggest idea in my brain right now is a way to help teams sell tickets through the social graph. I am working on this one and will let you know more when it’s ready. I am really excited about the prospects for sports teams as a result and I think the future of sports marketing will be heavily concentrated here. Frank : Thanks for your time. We look forward to seeing how the sports industry embraces social media and how you will help shape the way we interact with sports teams in the future. You can see more of Pat’s thoughts on these subjects at patcoyle.net

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Social Media and the Future of Sports

Tweets appear to be a pretty powerful 140 characters in some areas these days. In fact, based on this story there may be a whole new slice of the legal industry that can be created. Imagine the TV ad at 2 am “Has someone tweeted something about you that isn’t true? Have you suffered damage to your life in general because of a Twitter user with a mean streak? The Law Offices of Twit, Tweet and Twote can help you get your good name back one character at a time.” I just got a shiver up my spine just thinking about that as reality but in this new world order you never know. I bring this up because it appears that some people are not taking tweets lying down and taking legal action regarding comments. This is not the same as the imitator accounts suits that cropped up last year. This one (unfortunately) involves Kim Kardashian and a diet doctor (I am going to let you insert your own comments here because I don’t want to get sued but it’s so tempting). Media Post reports The doctor behind the Cookie Diet has sued celebrity Kim Kardashian for allegedly defaming him in on Twitter. The reality TV star allegedly tweeted in October that Dr. Sanford Siegal was “falsely promoting” that she was on the cookie diet. “Not true! I would never do this unhealthy diet! I do QuickTrim!,” she allegedly said via Twitter. “If this Dr. Siegal is lying about me being on this diet, what else are they lying about? Not cool!” In a lawsuit filed last week in state court in Florida, Siegal alleges that these statements are false and defamatory. The diet doctor also alleges that Kardashian — who reportedly earns $10,000 per tweet as an endorser — was on QuickTrim’s payroll at the time. This dust up occurred when the doctor linked to an article about his diet that claimed Ms. Kardashian was using his diet. A cease and desist ensued and the doctor took the link down. Here’s where the ‘pay per tweet’ issue takes center stage in light of recent FCC rules that have gone into effect. Regardless of whether Siegal can prove libel, the allegations in the case highlight some of the issues the Federal Trade Commission aimed to address with its new blogger rules. The FTC’s new guides, which took effect Dec. 1 (after the alleged Kardashian tweets), state that bloggers should disclose all material connections between themselves and companies whose products they write about. Kardashian allegedly touted QuickTrim while disparaging the Cookie Diet without disclosing that QuickTrim was paying her, according to Siegal’s lawsuit. So what’s the law here? You have Kardashian allegedly making money on a tweet but not making note of it. Do the new disclosure rules apply to ‘micro-bloggers’ as well as bloggers? Was the doctor legally responsible for linking to a third party article that was believed to be untrue? Apparently there is no clarity around this because different government agencies may see each situation differently. Some government agencies might view that link as an endorsement of the article’s content, said Eric Goldman, director of the High Tech Law Center at Santa Clara. In late 2008, the Securities and Exchange Commission said in proposed new guidance that companies could be liable for fraud if they link to material created by other publishers that contains false information — even though the federal Communications Decency Act says sites are immune from liability for material created by third parties. Despite the SEC guidance, Goldman says it’s not at all clear that either courts or government agencies would view the links to news articles on CookieDiet.com as problematic. “We don’t know the answer to the simple question: Are you endorsing content by linking to it?” So who will win on this one? We may never know. The laws and more importantly their enforcement are so new there is going to be some rough sledding ahead for some social media folks. These matters of law will take time to develop like all other Internet law has. With the economy still stumbling along and the litigious nature of our current society many might start looking for social media opportunities to hit the legal judgment lottery. As a result there may be a run on these kinds of things. While it will be interesting to watch this may serve as a cautionary event for many in the new world order of the blogosphere and micro-blogsphere alike. Or it may turn out to be a non-event. Your take?

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Social Media Lawsuits: Another 2010 Trend?

It looks like Twitter is gearing up for a big year as they announce several (as in around 10) new hires to start the new year. While official numbers of total employees are tough to come by (last I saw put it in the range of 150 but I will not stand by the accuracy of that number) it is obvious that Twitter is looking to have a big year. Let’s call it Twitter’s “Year of Revenue”. That’s usually what we talk about when it comes to the service anyway right? Louis Gray tells about these hires and specifically of one that is very strategic. Anytime Twitter brings on a former Google lawyer then you know they are up to something. Twitter’s pedigree is getting increasingly rich at the expense of Google and other Silicon Valley tech titans. With the holidays behind us, the microblogging powerhouse is starting the new year with more new faces at its San Francisco headquarters. Among them is Bakari Brock, most recently an in house lawyer for YouTube and Google focused on music, video and syndication. Brock, whose LinkedIn profile shows him as corporate counsel at Google, starting in 2007, was heavily quoted in late 2008 when the video service introduced e-commerce capabilities enabling customers to purchase from partners including iTunes and Amazon, and his comments were included in publications such as the New York Times and GigaOM site NewTeeVee. Last year Google was the ‘victim’ of Twitter’s need for legal expertise as well . While probably flattered one would think that losing high profile, likely high dollar and highly visible legal talent is not how Google would like to get the new year started. Some of the background of new hires on the Twitter team include another former Googler, a ex-ning staffer and folks from Cloudera, TiVo, Bebo and VMWare. Add this to an expansion of the Twitter family tree following the acquisition of MixerLabs before Christmas and one would think that “It’s beginning to look a lot like business” (sing that to the tune of “It’s Beginning to Look A Lot Like Christmas” for those wishing the holidays were still here). So let’s go a step further on this one and see what the bold prognosticators among MP readers are predicting for Twitter in 2010. What does the need for more legal firepower say about what might be next?

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Twitter Adds to Its Ranks