Alliance Blog Reviews

So you are bit.ly and you just suffered through the announcement that your already crowded area of the Internet space has been sat on by the 800 pound Google gorilla with their announcement of the arrival of their own URL shortening service . That can make for a rough day. Sure competition is a good thing because all ships rise with a rising tide. Google makes those tides rise so fast sometimes though that the little ships get tossed in the air and don’t always land well. Well, bit.ly is trying to do its part in making the URL shortening industry a little more interesting. They have announced their new Pro service. One wonders if they needed to announce it a little more hastily than anticipated considering the new “Google’s in the URL shortening house!” scenario. At any rate they are offering a chance for users to provide customized / personalized / whatever-ized shortened URL’s for those looking t stand out from the crowd. Their blog’s description goes a little something like this : As part of our initial beta program, we’re making custom URLs available to a limited number of large and medium-sized Web publishers and bloggers, including AOL, Associated Content, Bing, Clicker, The Daily Telegraph, foursquare, GDGT, Hot Potato, The Huffington Post, IGN, kickstarter, Meebo, MSN, /Message (Stowe Boyd), The New York Times, OMGPOP, oneforty.com, The Onion, slideshare, someecards, TechCrunch, The Wall Street Journal Digital Network — which includes WSJ.com and MarketWatch.com — and blogger Baratunde Thurston (baratunde.com). Users and publishers benefit from the additional transparency that this private-label service provides. When you see a short URL like nyti.ms, you know the destination web site before clicking on the link. OK, good if you are one of the big boys. Goes on the wish list of most others. In addition the service is introducing a new dashboard as well. Go check out the picture at their blog which has itty-bit.ly print for you to strain over. The readable words from bit.ly about the dashboard are We’re also excited to be introducing a unique real-time dashboard that will provide publishers with even more information about their bit.ly traffic. It’s a real-time view of how a given publisher’s content is being distributed across networks like Twitter, Facebook, and MySpace and services like email, SMS, and instant messenger. Now, I have to admit that this is cool. It’s fun to see this kind of innovation from someone other than the big names. I can’t help but wonder though just how long this kind of innovation will be available now that Google has entered the space. I have been a fan of Google for quite some time but it is starting to feel a little too ‘big brotherish’ at times. When Google talked about the 3 S’s of their URL shortening service (security, stability and speed) all I could think about is the speed with which they are going to take all of the air out of the room for the little guy in this space and determine who may be allowed to stick around. What if Twitter decides to remove bit.ly as their default URL shortener and creates Twi.tr for their own branding purposes? There may be too much muscle for a player like bit.ly to stick around no matter how much innovation they provide. Am I overreacting here? I’m sure you will let me know because that’s your job here at Marketing Pilgrim. Let’s hear it.

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A bit.ly of Interesting News

There are few email newsletters that I can recommend marketers subscribe to–we live in an RSS world these days–but Dr. Ralph Wilson’s Web Marketing Today is on the list! If you’re not familiar with Dr. Wilson, then I suspect you’ve entered your marketing career in just past the few years– Dr. Wilson is the grandfather of internet marketing advice. Hopefully, he’ll take that as a compliment Anyway, when Dr. Wilson asked me to jump on a video interview with him at SES Chicago, I made time for him in my busy schedule. The result? The video below will take less than 7 minutes of your time and hopefully give you a few tips for your own online reputation management efforts .

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Talking Online Reputation Management with Dr. Ralph Wilson

When we shared Google’s first TV ad for its Chrome browser, Marketing Pilgrim’s had mixed opinions about it: some hate it, some loved it. OK, so now we have a new series of TV ads out of Google’s UK office. What do you think of these? My take? I grew up in England–and our UK readers can will relate to this–but the ads look like they were directed by the creator of Bagpuss ! ( via Mashable )

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Will the New Google Chrome TV Ads Convince You to Dump Firefox or IE?

The move to trying to save more money online should come as no surprise to anyone for all the obvious reasons. With those reasons being so obvious we won’t belabor the point here (btw, for those wondering, the economy still kinda sucks). What is happening though, is the shift from the printed coupon to the online coupon is very real and is creating the same commotion in the heated online v. offline world as the news debate is. After all, many papers are clinging to the fact that their Sunday circulations remain OK because of the perceived savings offered by the coupons. NCH Marketing Services, a subsidiary of Valassis Communications is reporting an increase of 30% use in traditional coupons with an additional $600 million in savings by consumers. Unfortunately, we often measure just how hot an industry is by how many lawsuits it generates. Yahoo Finance reports : This past summer, Valassis won a $300 million verdict against News America Marketing (NAM), a subsidiary of the Rupert Murdoch-owned News Corp. It accused the coupon powerhouse of trying to monopolize supermarket advertising. In July, following the verdict in Michigan’s Wayne County Circuit Court, NAM president Chris Mixson said the decision “rewards a company that turned to litigation as its business strategy rather than compete.” He said evidence barred by the court would have made a case that Valassis tried “to induce collusion when it announced its new pricing policy in a public investor call.” So as with most things, the offline world is busy navel-gazing in court while the online business is preparing to move in take control. While those two titans of paper coupons duke it out, another battleground is emerging. Although a study by Experian Marketing Services, a global information services company, assessed that 70% of households still clip coupons from newspapers, beleaguered print media companies are starting to lose their once tight grip on the market to online competitors. NCH says online coupon distribution rose 41% during the first 9 months of 2009 and RedPlum.com saw coupon prints from the site jump 51% so far this year. At year-end 2008, online coupons represented 4.8% of all coupons redeemed in the U.S., compared to 6.3% by mid-year 2009. I am still amazed at how slow and plodding the offline world is in most sectors when it comes to seeing the competitive threat that online services is. Hey, all of you folks in the printed coupon business here’s your wake up call. Google purchased AdMob to get into this business. And to prove they are serious Google has begun issuing 100,000 window stickers to businesses in more than 9,000 cities and towns. Each window decal has a unique bar code that can be scanned with the camera feature of most mobile devices. The code will then immediately load the browser with information about the business and allow access to related coupons and offers. You don’t need a printed coupon for that to work.

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Coupons Fast Becoming Online Faves

I’ve been a contributing analyst for the eConsultancy/ cScape Customer Engagement Survey over the past few years. The 2010 edition has just landed and I thought I would share with you the data that jumped out at me. Email Newsletters Fading? The 2nd Customer Engagement Survey saw businesses focusing their efforts on using email newsletters to improve customer engagement. An incredible 69% of companies stated that they had measured a tangible improvement through their e-newsletter campaigns so it was not a surprise that 59% planned to invest heavily in email marketing by the time we came to the third survey. By contrast, investment in social networks – such as Facebook – was down on the list of priorities with only 36% of companies planning to increase their investment in that area. Social Networks See Huge Investment So, what happened now we are on survey four and looking at 2010? Those that took a chance and invested in social networks saw a big return on investment. For companies, email newsletters still rated as the tactic offering the highest tangible improvement (67%) but a whopping 44% – almost double the percentage from 2009 – have discovered that social networks helped increase their online customer engagement. That return on investment has clearly caught the attention of both companies and their agencies. In 2010, the survey predicts that 61% of company executives will be increasing their focus on social networks , while agencies are even more bullish, expecting their clients to spend more on social networking (66%) than even email newsletters (41%). Twitter’s King of Engagement Perhaps the most stunning statistic is the percentage of companies that plan to invest in Twitter as a channel for customer engagement. In last year’s report, Twitter barely registered with survey participants with just 7% of companies realizing improved customer engagement from Twitter, hence only 13% planned to invest in Twitter in 2009. What a difference a year makes! Twitter has seen massive growth and companies are scrambling to make the micro-blogging channel a key part of their customer engagement efforts. In fact, with 35% of companies seeing an improvement in their customer engagement from Twitter in 2009, almost 44% of companies plan to increase their investment in Twitter in 2010. That’s a three-fold improvement over last year! Engagement = Conversations What conclusions can we draw from this? Well, it’s apparent that companies are realizing that customers expect engagement to be a two-way dialogue. Email newsletters are a great way to keep customers updated but they don’t really engage them. Instead, companies are seeing measurable benefits of actually having a conversation with their customers be it via Facebook, Twitter or whatever, making them willing to invest more of their marketing/PR budgets to reap the fruits of that engagement. Want to get your hands on all the data? Get your copy of the cScape/Econsultancy report!

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Customer Engagement Survey Shows Twitter is King of ROI

All of the talk of how things were on ‘Black Friday’ is now followed by the yearly quest for the Cyber Monday data. We in the online world love to see just how much the shift to online commerce continues to overtake the traditional way that goods and services are sold. Whether these numbers are inflated or given too much credit is always a concern but this year’s trends, at least from a few sources, points to the continued rise of online growing while brick and mortar struggles. To what degree this year’s trending points to a larger economic trend is a huge TBD (to be determined). Honestly, more people may have experimented with online purchasing to save time and money including gas and food that is part of the in-store shopping experience of a venture out on Black Friday. That’s just my thought and there is NO scientific backing on that one. As for more ‘official’ statistics, Retailer Daily sums it up this way Both annual consumer spending and traffic levels went up on “Cyber Monday”, according to third-party research results. Consumers’ interest in shopping online appeared to carry over from “Black Friday” last week, when e-commerce sales increased at a significantly higher rate than brick-and-mortar sales. Here are a few highlights from the Coremetrics Cyber Monday 2009 report (PDF) : E-commerce sales were 13.7% higher on Cyber Monday this year than they were last year Average dollar amount spent by consumers per online order rose 38.2%, from $130.24 to $180.03 Apparel retailers and jewelry retailers drove this increase with 26.4% and 14.3% jumps in average dollar amount spent per online order, respectively. Sporting goods segment, retailers reported a nearly 55% increase in new site visitors, but a 3.1% decline in average dollar amount spent per online order. Department store retailers reported a 33% increase in new site visitors, but a nearly 10% decrease in the average value of each online order. Per order, consumers purchased 30% more items this year than they did last year. November 2009 American Express Spending and Saving Tracker reports that this e-commerce surge may trend though the holiday season 79% of overall respondents plan to use the internet as a tool for holiday shopping 45% plan to purchase items online 28% will use the internet to buy hard-to-find items 27% will use the internet for product research 25% will go online for gift ideas One particularly interesting piece of data is around the projected use of mobile in the holiday shopping experience is on the rise. According to the Deloitte 24th Annual Holiday Survey, 19% of consumers plan to access the internet via their mobile phones while shopping to find store locations, obtain coupons and sales information, as well as research products and prices. This percentage rose to 39% in the 18 to 29 age group. So do we dare take this information and say that the economy is truly on the rebound and rosier days are ahead for all? Probably not a good idea. I guess the solace that can be taken is that if there is one industry in the marketing world that is at least going to stay afloat during these rough times it’s the Internet marketing segment. Maybe we should just count those blessings and move on. Pilgrim’s Partners: SponsoredReviews.com – Bloggers earn cash, Advertisers build buzz!

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The Cyber Monday Data Is Here!

Many people read the online ads about how to make millions online and sign up for any offer they can find only to discover later that they have paid into scams that do not pay off and find themselves with substantially less money than they started out with when they first attempted to make millions.  Obviously, this can lead to the general line of thought that there is no ‘real’ way to make money online.  However, nothing can be farther than the truth since there are plenty of legitimate ways to make money online, the only thing is you have to have preservance and dedication in order to make them work for you.  The simple truth of how to start making ‘real’ money online for dummies is that you must be prepared to work hard with a skill that you can finetune and market. Jobs that actually pay online just as they would in the real world have the same set of criteria: day to day tasks that need completed with clients that demand excellent work in return for a suitable paycheck.  The main difference of course is that in the online world you can make your own schedule of working hours and your own investment so what the amount of ‘real’ money that you make is relative to the amount of ‘real’ effort that you want to put into your projects. There are several ways to make money online and they all require that you are willing to dedicate yourself to the tasks at hand.  At the simplest level of tasks are jobs that require you have certain skills such as the ability to keep records, accounting, web design, copywriting, coding, etc.  If any of these sound like skills that you already possess then you are half way there to making money online.  The next step is to find a freelancing portal that you can use to bid on projects and start to get some jobs.  Once you start to build up your initial client base you will realize that the internet is filled with entrepreneurs who need your help and are willing to pay well for it.  Thus, you will be well on our way to making some ‘real’ money.  You should keep your expectations reasonable however, as these jobs will never make you a millionaire unless you branch out and use the experience you gain from clients to learn how to build your own online business. For those who enjoy the marketing side of the business world, affiliate marketing is another excellent way to earn money as your job is to collect other consumers on the internet and encourage them to sign up for a product or a service.  For each referral that you make or affiliate that you encourage join a company’s customer list you will get a share of the profits so the more effective at marketing you are the higher you can watch your profits grow! Finally, if your ambitions aim at owning a successful business in the internet you can make the giant leap of faith if you are willing to deal with the fact that it may take some time to see the financial gains.  However, by delegating your tasks and continually working on your business you can make quite a nice sum of money if you find an unexplored niche or product that you can offer a new twist on.  On the bright side, while you are waiting to see your ‘real’ money appear the startup costs of an online business is not as much as an actual business in the ‘real’ world so you can start at a basic level and work your way towards your goal.

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Making ‘real’ money online for dummies